How to Make and Cancel an Appointment
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How does the appointment system work
We work on a total triage system. This means that when you contact us you will be initially offered a call back from a clinician. This could be a GP, Nurse, or Clinical Pharmacist depending on your healthcare issue. We do not have any walk in clinics and you will not be able to book appointments yourself. If a clinician needs to see you, they will book the appointment for you while you are on the telephone.
- Telephone lines will be open 8am-12.30pm, but it will no longer be necessary to ring at 8am for an urgent appointment.
- When you call the surgery the Receptionist will ask you for brief details of the problem you wish to discuss as this will help the clinicians to prioritise urgent calls appropriately.
- Whatever time of the morning you ring your details will be added to a queue for a clinician to call back. Depending on the issue, this could be a doctor, nurse or Clinical Pharmacist. During this call the clinician will assess your need and if you need to be seen on the same day you will be booked for an appointment.
- There may be multiple other options for you if you do not need to be urgently seen on the same day. These may include: advice over the telephone, a prescription or booking a suitable future appointment.
- Urgent medical calls will still be accepted 2pm-6.30pm and a duty doctor will be available if you have an urgent problem that cannot wait until the following morning.
- If you require a medication review, this can also be dealt with by our Clinical Pharmacists on the telephone.
The College Practice is a very busy surgery and we take a large volume of calls each day. Because of this we have introduced an alternative way of contacting us which will eliminate the need for you to use your phone initially. Engage Consult is a system which allows you to e-mail the practice with your specific health issue. It will ask you questions about your symptoms to form a medical history and then compiles a report for the clinician to read. The information gathered assists clinical decision making for the next steps – see the patient, call with advice, refer or prescribe.
The surgery is open 9.00am-13.00pm on some Saturday's for pre-booked appointments only. There is no reception service. When the surgery is closed the 111 Service provided by NHS will take over. The phone number for that is 111, should patients need urgent medical attention. We also do extended hours one night a week until 8.00pm (normally Thursday, occasionally Wednesday).