How to Make and Cancel an Appointment

Visit our Engage Consult online service to request help from the Practice open from 8am - 4pm Monday to Friday

Request a consultation online using your smartphone or PC.

START YOUR ENGAGE CONSULT

 

 

 

How does the appointment system work

We work on a total triage system. This means that when you contact us you will be initially offered a TELEPHONE appointment from a clinician. This could be a GP, Nurse, Paramedics, Physiotherapist or Clinical Pharmacist depending on your healthcare need. We do not have any walk in clinics and you will not be able to book appointments yourself. If a clinician needs to see you, they will book the appointment for you while you are on the telephone. 

  • Telephone lines will be open 8am to 1pm and 2pm-6.30pm.
  • When you call the surgery, you will be asked for a brief detail of the problem you wish to discuss. This will help the team prioritise your calls appropriately 
  • Following the telephone appointment. You may be given advice over the telephone, a prescription or a suitable future appointment.
  • If you require a medication review, this can also be dealt with by our clinical pharmacists on the telephone.

The College Practice is a very busy surgery and we take a large volume of calls each day. Because of this we have introduced an alternative way of contacting us which will eliminate the need for you to use your phone initially. Engage Consult is a system which allows you to e-mail the practice with your specific health issue. It will ask you questions about your symptoms to form a medical history and then compiles a report for the clinician to read. The information gathered assists clinical decision making for the next steps – see the patient, call with advice, refer or prescribe. 

 

Saturdays

The surgery is open 9.00am-13.00pm on some Saturday's for pre-booked appointments only. There is no reception service.  When the surgery is closed the 111 Service provided by NHS will take over.  The phone number for that is 111, should patients need urgent medical attention. We also do extended hours one night a week until 8.00pm (normally Thursday, occasionally Wednesday).