The Accessible Information Standard aims to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need from health and care services.
The Standard tells organisations how they should make sure that patients and service users, and their carers and parents can access and understand the information they are given. This includes making sure that people get information in accessible formats, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.
As part of the accessible information standard, organisations that provide NHS or adult social care must do five things. We will
- Ask people if they have any information or communication needs, and find out how to meet their needs.
- Record those needs clearly and in a set way.
- Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs
- Share information about people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
If you feel that you need any information we send to you in a different format, or require us to communicate with you in a different way, please contact the Practice on 01622 752345, or contact us via engage consult on our website so that we can update your records.
Customise settings in:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.