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Practice Policies

Suggestions or complaints

We welcome any comments that you would like to make about the services we provide. We have a practice based complaints procedure and if you have cause to make any complaints please ask the receptionists.

Alternatively, suggestions or complaints should be addressed to the practice manager, Alaire Fridd, or her assistant, Marion Shannon 

College Practice is a Research Practice

steth_keyb1We ask you for information about yourself so that you can receive proper care and treatment.  We keep this information, together with the details of your care, because it may be needed if we see you again. 

We may use some of this information for other reasons, for example, to protect the health of the public generally, to plan for the future, to train staff and to carry out our medical and other health research for the benefit of everyone. 

We are currently involved in some research studies that require anonymous information from patients’ notes. You cannot be identified from this information. 

If anything to do with the research would involve you personally, you will be contacted to see if you are willing to take part, you will not be identified in any published results without your agreement. 

You have a right of access to your health records.  If at any time you would like to know more, or have any concerns about how we use your information you can speak to the Practice Manager. 


You can read our Data Protection Policy for more information on how we use and store your information


Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website